Return Policy Page

Return & Refund Policy Page

? Return & Refund Policy – Rivola

At RIvola, we care about your satisfaction. To ensure a smooth and transparent shopping experience, please read our return and refund policy carefully before placing an order.

? Return Policy

• We only accept returns in front of the delivery person (rider).
• Once you receive the product, please check it thoroughly while the delivery rider is present.
• If you are not satisfied with the item, you may return it immediately to the rider by paying the delivery charge:
• Inside Dhaka: ৳80
• Outside Dhaka: ৳140
• Returns will not be accepted after the rider has left or if the product is checked later.
• Products must be returned in the same condition they were delivered (unused, unwashed, with original packaging and tags).

? Advance Payment Policy

• We never ask for full advance payment.
• Rivola only requests the delivery charge (DC) in advance for order confirmation.
• Please do not pay the full amount in advance — if full payment is made by the customer, Rivola will not take any responsibility in case of loss or issue.
• Always confirm payment details through our official number or page only.

? Delivery Delays & Compensation

• If there is any delay from our end, we refund the delivery charge only as compensation.
• We appreciate your patience and understanding during unexpected delays (such as weather, strikes, etc.).

❗ Important Reminders

• Always check your product in front of the rider to ensure quality.
• Do not share personal or payment details with unofficial sources claiming to represent Rivola.
• Rivola is not liable for risks taken outside our official return/payment instructions